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Frustrated with technology?

We recommend, set up, and teach you how to use it so you can stay confident, connected, and independent in today’s fast-changing digital world.

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OUR MISSION

What We Do

  • Make technology accessible, practical, and empowering for all ages and abilities
  • Provide expertise in both mainstream and assistive technology
  • Recommend the right devices to suit your needs and budget
  • Install and set up technology for seamless use
  • Deliver easy-to-follow training either one-on-one or in groups
  • Troubleshoot and solve tech problems quickly
  • Customise solutions for individuals, businesses, and communities
  • Run engaging workshops and ongoing training programs
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START YOUR JOURNEY

Technology made easy – start your journey now!
 

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Basic Tech By Inventiva Creative Studio Start Improving Your Technology Skills

Private Clients and NDIS Participants

If you’d like a tailored one-on-one approach, we have a range of options available to you.

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Aged Care and Retirement Communities

Respect, Care and Understanding For Seniors resulting in Independence, Confidence and Safety.

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Basic Tech By Inventiva Creative Studio In Person Appointment

OUR MISSION

Our belief is that everyone should have the chance to explore the wonders of technology.

Introducing our Founder, Claire Robinson.
Claire’s mission is to bridge the digital divide.

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WHY US

Why We Do It

We’re passionate about both technology and people and we believe no one should be left behind in today’s digital world.

Our one-on-one consultations are delivered by patient, understanding trainers who genuinely care about your success. We go the extra mile, leaving clear, detailed notes for clients, case managers, and even family members after each visit – at no extra cost.

It’s this combination of expertise, empathy, and attention to detail that makes Basic Tech a trusted partner for individuals, communities, and organisations across Australia.

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From our clients

  • Great service that helps people with all tech needs. Highly recommend. Consistently goes above and beyond.

    Jake Baldry Avatar Jake Baldry

    Claire is so good at explaining things Im "elderly" and I have learned such a lot. Now can easily access things I never thought of and it all runs really well.... Read more

    Miri Marsden Avatar Miri Marsden

    Claire was most helpful to me, an old pensioner who is vague and confused, in setting up after moving to a new address. Thank you - Basic Tech

    Michael Thaux Avatar Michael Thaux

    I engaged Basic Tech to assist my father with utilising his tablet and accessing more functions. They helped him with his email setup and various other functions. They were also able... Read more

    Amanda MacDonald Avatar Amanda MacDonald
  • Amazing service! Claire goes above and beyond for her clients. She takes the time to understand the needs of each client and helps them navigate the challenges of technology and... Read more

    Emma Manicolo Avatar Emma Manicolo

    I have been attending Claire's classes from the beginning, as I'm in my late sixties I struggle with keeping up technology. Claire has the patience of an angel, I never feel... Read more

    Mary Starr Avatar Mary Starr

    I started going to Basic Tech organised & run by Claire Robinson several months ago & consider it the best thing I’ve done in retirement. Once you’re out of the... Read more

    Pauline Rippin Avatar Pauline Rippin

    Wonderful service.

    Mavis Hill Avatar Mavis Hill
  • OMG! Thank heavens for Claire. Claire assisted my elderly mum and I to get her Ipad up and going and a few other things that we needed help with. Her kindness and... Read more

    Shan O'Neill Avatar Shan O'Neill

    Amazing! How else can I explain how Claire could fix my problem. After a stressful weekend, a message to Claire on Monday and she was able to fix my complicated... Read more

    Glenna Pennant Avatar Glenna Pennant

    Claires knowledge & expertise is the best there is. Her explanations are always easy to follow..especially for someone like me who is not very tech savvy! A true professional. Thank... Read more

    Deb Chalmers Avatar Deb Chalmers

    I FOUND CLAIRE TO BE AN EXCELLENT COMMUNICATOR WITH GREAT PERSONAL SKILLS . HER PATIENCE & KNOWLEDGE WAS LIKE A BREATH OF FRESH AIR . HER EXPERIENCE IN SOFTWARE APPLICATIONS... Read more

    John Wightman Avatar John Wightman
  • I use Basic Tech as a contractor for my Community Care clients. Clare and her team are always quick to help and do an awesome job. They are not only... Read more

    linda linda Avatar linda linda

    I have found my experience with Basic Tech and Clare in particular extremely invaluable. I enjoy the informative newsletters every month, and also programs that give me the opportunity to explore... Read more

    Michelle Stone Avatar Michelle Stone

    Claire has helped me with numerous clients in the aged care sector. Claire's ability to source the best technologies and provide the best education is unmatched. Would highly recommend

    Mark Gollan Avatar Mark Gollan

    I would like to thankyou for making our Get on Line week a great . success. Everyone I spoke to said they thoroughly enjoyed it and learnt something,... Read more

    Annette Moon Avatar Annette Moon
  • Heaven sent ! Claire is an amazing human with a gift to assist all in communicating in the modern world. Claire educated my Angel of mother to grasp the IT... Read more

    Chris Martin Avatar Chris Martin

    I am an idiot with my phone and am so happy to have met Claire. She makes it all simple for me. Explains things simply, patiently and is a life... Read more

    Glenn Bradford Avatar Glenn Bradford

    I have recently contacted Claire from Basic Tech regarding a new phone and plan. Claire took into consideration my needs, and my budget and was extremely helpful and ... Read more

    Shelley Matheson Avatar Shelley Matheson

    Claire has been extremely helpful in helping two technically low level computer users in improving their skills.Her manner was extremely polite and caring and we are bringing her back to... Read more

    Kim Mountford Avatar Kim Mountford

Basic Tech By Inventiva Creative Studio In Person Appointment

BOOK NOW

Technology Support & Training

Schedule an in-home appointment and let us take care of everything – assessing your needs, recommending the right devices, installing them, and teaching you how to use them with confidence.

We provide onsite services across Northern New South Wales, the Gold Coast, and up to Brisbane.

Please note: All onsite visits are billed at a minimum of one (1) hour, then in 30-minute increments thereafter.

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Our Partners

We are proud to work with all our partners to deliver our programs and services. We develop long-term, strategic partnerships with both large and small organisations. We work with our partners to find innovative solutions to bridge the digital divide, making a real impact in people’s lives where everyone feels connected.

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Basic Tech By Inventiva Creative Studio Basic Tech News And Media

News and Media

NEWSLETTER – AUGUST 2025 – Support at Home Update, Google Reviews, Scam Safety, CareWindow

This August 2025 edition of Basic Tech’s newsletter is filled with timely updates, client stories, [...]

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NEWSLETTER – APRIL 2025 – Aged Care Reforms, AI for Beginners, Tracking Hoot, Big Purple Phone

The April 2025 edition of Basic Tech’s newsletter is packed with updates and inspiration. We [...]

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NEWSLETTER – JANUARY 2025 – 2024 Highlights, Ann’s Story, Tech Workshops, and Community Recognition

Kicking off the new year, the January 2025 edition of Basic Tech’s newsletter celebrates a [...]

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NEWSLETTER – NOVEMBER 2024 – Christmas Tech Support, Jenny’s Story, Gift Guide & Online Safety

As the festive season approaches, the November 2024 edition of the Basic Tech newsletter delivers [...]

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NEWSLETTER – OCTOBER 2024 – Travel Tech Tips, Cyber Security Awareness, Meet Harry

In the October 2024 edition of the Basic Tech newsletter, we explore how technology can [...]

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NEWSLETTER – AUGUST 2024 – Tech for Hearing, RFS Advice Partnership, Battery Tips, Scam Guide

In the August 2024 edition of the Basic Tech newsletter, we shine a light on [...]

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NEWSLETTER – JULY 2024 – Google Translate in Aged Care, AI Image Creation, Client Feedback

This July 2024 newsletter showcases how technology is helping bridge communication gaps and introduce innovation [...]

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NEWSLETTER – MARCH 2024 – ScamWatch, Senior Safety, Tech Classes, Free Resources

This March 2024 edition of the Basic Tech newsletter highlights crucial developments from the ACCC’s [...]

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