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Frustrated with technology?

We recommend, set up, and teach you how to use it so you can stay confident, connected, and independent in today’s fast-changing digital world.

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OUR MISSION

What We Do

  • Make technology accessible, practical, and empowering for all ages and abilities
  • Provide expertise in both mainstream and assistive technology
  • Recommend the right devices to suit your needs and budget
  • Install and set up technology for seamless use
  • Deliver easy-to-follow training either one-on-one or in groups
  • Troubleshoot and solve tech problems quickly
  • Customise solutions for individuals, businesses, and communities
  • Run engaging workshops and ongoing training programs
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START YOUR JOURNEY

Technology made easy – start your journey now!
 

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Basic Tech By Inventiva Creative Studio Start Improving Your Technology Skills

Private Clients and NDIS Participants

If you’d like a tailored one-on-one approach, we have a range of options available to you.

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Aged Care and Retirement Communities

Respect, Care and Understanding For Seniors resulting in Independence, Confidence and Safety.

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Basic Tech By Inventiva Creative Studio In Person Appointment

OUR MISSION

Our belief is that everyone should have the chance to explore the wonders of technology.

Introducing our Founder, Claire Robinson.
Claire’s mission is to bridge the digital divide.

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WHY US

Why We Do It

We’re passionate about both technology and people and we believe no one should be left behind in today’s digital world.

Our one-on-one consultations are delivered by patient, understanding trainers who genuinely care about your success. We go the extra mile, leaving clear, detailed notes for clients, case managers, and even family members after each visit – at no extra cost.

It’s this combination of expertise, empathy, and attention to detail that makes Basic Tech a trusted partner for individuals, communities, and organisations across Australia.

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From our clients

  • What a fabulous idea of including and helping us the invisible, so often forgotten seniors. A great service! Highly recommended!

    Amasha Caffyn Avatar Amasha Caffyn

    Claire was super helpful and my issue was resolved in less that half an hour.

    Shae R Avatar Shae R

    Claire was extremely helpful with setting up programmes on my new laptop as well as assisting in the transfer of files from the old laptop to the new.

    Chris Lewis Avatar Chris Lewis

    Claire from Basic Tech is always incredibly helpful and has the answers to all my technology questions. Claire makes it easy by providing solutions in clear concise language that I... Read more

    Karen Snowden Avatar Karen Snowden
  • Aged 86, my wife and I recently changed residence. The event resulted in losing long standing email address and phone number. With Claire’s help we have a new email address... Read more

    Paul OConnell Avatar Paul OConnell

    Claire has been extremely helpful in helping two technically low level computer users in improving their skills.Her manner was extremely polite and caring and we are bringing her back to... Read more

    Kim Mountford Avatar Kim Mountford

    Extremely impressed with Basic Tech's commitment to providing helpful technological knowledge to the elderly. Highly recommend!

    Chamadi Vihangana Avatar Chamadi Vihangana

    Excellent service, highly recommended. Claire is very prompt and trustworthy and provides a great experience for those requiring Tech Support.

    Melissa Shaw Avatar Melissa Shaw
  • Amazing service! Claire goes above and beyond for her clients. She takes the time to understand the needs of each client and helps them navigate the challenges of technology and... Read more

    Emma Manicolo Avatar Emma Manicolo

    Great service that helps people with all tech needs. Highly recommend. Consistently goes above and beyond.

    Jake Baldry Avatar Jake Baldry

    I am totally happy with expertise and service to my computer. Thanks Claire.

    Djordje Nikolic Avatar Djordje Nikolic

    Claire has been outstanding with her help, i can recommend her in all aspects in her work thank you Claire!

    harry bogner Avatar harry bogner
  • I have found my experience with Basic Tech and Clare in particular extremely invaluable. I enjoy the informative newsletters every month, and also programs that give me the opportunity to explore... Read more

    Michelle Stone Avatar Michelle Stone

    Claire and Basic Tech are super knowledgeable in all technology subjects no matter what device or operating system it is. I could not do without her assistance. I... Read more

    Vreni Joyce Avatar Vreni Joyce

    Very happy to recommend Claire and her business. Its great to experience plain old fashioned customer service and ongoing support that is sadly becoming hard to find.

    Patrick Boreham Avatar Patrick Boreham

    Claire helped us set up an Ipad and a mobile phone she is fantastic, so patient!! and non judgemental Thank You Claire

    Neville Brown Avatar Neville Brown
  • I use Basic Tech as a contractor for my Community Care clients. Clare and her team are always quick to help and do an awesome job. They are not only... Read more

    linda linda Avatar linda linda

    Just brilliant.

    Muriel Corcoran Avatar Muriel Corcoran

    Claire was most helpful to me, an old pensioner who is vague and confused, in setting up after moving to a new address. Thank you - Basic Tech

    Michael Thaux Avatar Michael Thaux

    We run one of the largest financial planning business on the Gold Coast and specialise in retirement advice. We have used Basic Tech with our clients and they loved it.... Read more

    Australian Advice Avatar Australian Advice

Basic Tech By Inventiva Creative Studio In Person Appointment

BOOK NOW

Technology Support & Training

Schedule an in-home appointment and let us take care of everything – assessing your needs, recommending the right devices, installing them, and teaching you how to use them with confidence.

We provide onsite services across Northern New South Wales, the Gold Coast, and up to Brisbane.

Please note: All onsite visits are billed at a minimum of one (1) hour, then in 30-minute increments thereafter.

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Our Partners

We are proud to work with all our partners to deliver our programs and services. We develop long-term, strategic partnerships with both large and small organisations. We work with our partners to find innovative solutions to bridge the digital divide, making a real impact in people’s lives where everyone feels connected.

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Basic Tech By Inventiva Creative Studio Basic Tech News And Media

News and Media

NEWSLETTER – AUGUST 2025 – Support at Home Update, Google Reviews, Scam Safety, CareWindow

This August 2025 edition of Basic Tech’s newsletter is filled with timely updates, client stories, [...]

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NEWSLETTER – APRIL 2025 – Aged Care Reforms, AI for Beginners, Tracking Hoot, Big Purple Phone

The April 2025 edition of Basic Tech’s newsletter is packed with updates and inspiration. We [...]

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NEWSLETTER – JANUARY 2025 – 2024 Highlights, Ann’s Story, Tech Workshops, and Community Recognition

Kicking off the new year, the January 2025 edition of Basic Tech’s newsletter celebrates a [...]

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NEWSLETTER – NOVEMBER 2024 – Christmas Tech Support, Jenny’s Story, Gift Guide & Online Safety

As the festive season approaches, the November 2024 edition of the Basic Tech newsletter delivers [...]

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NEWSLETTER – OCTOBER 2024 – Travel Tech Tips, Cyber Security Awareness, Meet Harry

In the October 2024 edition of the Basic Tech newsletter, we explore how technology can [...]

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NEWSLETTER – AUGUST 2024 – Tech for Hearing, RFS Advice Partnership, Battery Tips, Scam Guide

In the August 2024 edition of the Basic Tech newsletter, we shine a light on [...]

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NEWSLETTER – JULY 2024 – Google Translate in Aged Care, AI Image Creation, Client Feedback

This July 2024 newsletter showcases how technology is helping bridge communication gaps and introduce innovation [...]

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